fgc88 Privacy Policy

1.Introduction

fgc88 ("we," "us," "our") is committed to protecting the privacy and security of your personal information. As a PAGCOR-licensed online gaming operator in the Philippines, we are subject to stringent data protection obligations under Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all relevant National Privacy Commission (NPC) circulars and advisories.

This Privacy Policy applies to all personal data collected through the fgc88 website at fgc88.cam, our mobile applications, and any related services (collectively, the "Platform"). It explains what personal information we collect, why we collect it, how we use it, who we share it with, and what rights you have in relation to your data.

By registering an Account on the fgc88 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein. If you do not agree with this Privacy Policy, you must not use the fgc88 Platform.

2.Data Controller

For the purposes of the Data Privacy Act of 2012, the data controller responsible for your personal information is:

fgc88 is the entity that determines the purposes and means of processing your personal data. Any questions regarding data protection practices, privacy concerns, or requests to exercise your data subject rights should be directed to the contact details provided above.

3.Information We Collect

In order to provide gaming services on the fgc88 Platform and to comply with legal and regulatory obligations, we collect and process the following categories of personal information:

3.1 Information You Provide Directly

• Registration Information: Full legal name, date of birth, gender, residential address, Philippine mobile number, email address, username, and password.
• Identity Verification (KYC) Documents: Scanned copies or photographs of valid Philippine government-issued identification documents such as PhilSys National ID, UMID, Driver's License, Passport, SSS ID, or GSIS e-Card, including any embedded biometric data such as photographs and signatures.
• Financial Information: Bank account details, GCash or Maya account information, cryptocurrency wallet addresses, transaction records, deposit and withdrawal history, and source of funds declarations where required for enhanced due diligence.
• Communications: Any information you provide when contacting fgc88 customer support, including live chat transcripts, email correspondence, support tickets, and feedback submitted through Platform forms or surveys.

3.2 Information Collected Automatically

• Device Information: IP address, device type, operating system, browser type and version, unique device identifiers, mobile network information.
• Usage Data: Login timestamps, session durations, pages viewed, games played, bet history, winnings and losses, navigation paths, referral source.
• Location Data: Geographic location derived from IP address or, where you have granted permission, precise geolocation data from mobile device GPS.
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies as detailed in Section 9 of this Policy.

3.3 Information from Third Parties

We may receive information about you from third-party sources including payment processors (GCash, Maya, banks), identity verification service providers, fraud prevention databases, and credit reference agencies, where permitted by law and necessary for account verification, payment processing, or fraud prevention purposes.

4.How We Use Your Data

fgc88 processes your personal information for the following purposes, all of which are necessary for the operation of a regulated online gaming platform:

• Account Creation and Management: To register and maintain your fgc88 Account, authenticate your identity on login, and provide access to the Platform's features and services.
• Identity Verification and KYC Compliance: To verify your identity and age in compliance with PAGCOR requirements, including confirmation that you are 21 years of age or older and legally eligible to participate in online gaming activities in the Philippines.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions through your chosen payment methods, including transaction verification, fraud prevention, and payment reconciliation.
• Gaming Services: To enable your participation in casino games, live dealer tables, sports betting, bingo, and other gaming products, including recording your bets, calculating winnings, applying bonus terms, and updating account balances.
• Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF): To conduct transaction monitoring, source of funds verification, and suspicious activity reporting in compliance with the Anti-Money Laundering Act of 2001 (RA 9160) as amended and related regulations.
• Responsible Gaming: To implement responsible gaming measures including deposit limits, loss limits, session time tracking, self-exclusion management, and identification of potentially problematic gambling behavior patterns.
• Customer Support: To respond to your inquiries, resolve disputes, provide technical assistance, and improve the quality of our support services.
• Marketing and Promotions: To send you information about bonuses, promotions, VIP program benefits, and other marketing communications where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct A/B testing, identify technical issues, and improve the functionality, security, and user experience of the fgc88 Platform.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, court orders, and requests from PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council, or other governmental authorities.
• Fraud Prevention and Security: To detect, prevent, and investigate fraud, money laundering, collusion , abuse, and other prohibited conduct, protect the security of player accounts, and maintain the integrity of the fgc88 Platform.

5.Legal Basis for Processing

Under the Data Privacy Act of 2012, fgc88 processes your personal information on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between you and fgc88 — i.e., to provide the online gaming services you have registered to use, including account management, game access, and payment processing.
• Legal Obligation: Processing is required to comply with legal and regulatory obligations applicable to fgc88 as a PAGCOR-licensed operator, including KYC verification, AML/CTF monitoring, age verification, and mandatory reporting to government authorities.
• Legitimate Interests: Processing is necessary for fgc88's legitimate interests in operating a secure, fair, and commercially viable gaming platform, including fraud prevention, platform security, product improvement, and responsible gaming monitoring, where such interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

6.Data Sharing & Disclosure

fgc88 does not sell your personal information to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual data protection obligations:

6.1 Service Providers and Processors

We engage third-party service providers who process personal data on our behalf, including payment processors (GCash, Maya, BPI, BDO, UnionBank, Metrobank, Coins.ph), identity verification providers, cloud hosting and infrastructure providers, customer support platform operators, and fraud detection technology providers. These processors are contractually bound to process your data only on fgc88's documented instructions and to implement appropriate security measures.

6.2 Gaming Platform Partners

Where necessary to deliver specific gaming products, limited player data (such as Account ID and relevant transaction data) may be shared with licensed game studios and aggregators such as JILI Technology, Pragmatic Play, and PG Soft, solely to enable game access, session management, and winnings calculation. These partners operate under their own privacy frameworks and applicable gaming regulations.

6.3 Regulatory and Law Enforcement Authorities

fgc88 is legally obligated to share personal information and transaction data with: PAGCOR (as our licensing authority), the Anti-Money Laundering Council (AMLC) in connection with covered or suspicious transaction reports required under RA 9160, the National Privacy Commission (NPC) in the event of reportable data breaches, and any court, tribunal, or government authority with lawful authority to compel disclosure. Such disclosures are made without prior notice to the affected player where legally required or permitted.

6.4 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of assets involving fgc88, personal data may be transferred to the successor entity, subject to the same privacy protections applicable under this Policy. Affected players will be notified of any such transfer in accordance with applicable law.

7.Data Security

fgc88 implements a comprehensive set of technical and organizational security measures designed to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• Encryption: All data transmitted between your device and the fgc88 Platform is encrypted using 256-bit Transport Layer Security (TLS). Sensitive stored data, including identity documents and financial information, is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within fgc88's systems is strictly limited to personnel and systems with a documented operational need. All internal access is logged and subject to periodic review.
• Two-Factor Authentication: SMS-based two-factor authentication is available for all player accounts and is strongly recommended. Staff access to systems containing personal data requires multi-factor authentication.
• Penetration Testing and Vulnerability Management: fgc88 conducts regular security assessments, including penetration testing and vulnerability scanning, to identify and remediate potential security weaknesses before they can be exploited.
• Incident Response: fgc88 maintains a formal data breach incident response plan. In the event of a personal data breach that poses a real risk to affected individuals, fgc88 will notify the National Privacy Commission within 72 hours of discovery and will notify affected players without undue delay, as required by NPC Circular No. 16-03.
• Staff Training: All fgc88 employees with access to personal data receive regular data protection and information security training as part of their onboarding and continuing professional obligations.

While fgc88 takes all reasonable and practicable steps to protect your personal information, no online platform can guarantee absolute security. You also have a responsibility to maintain the security of your Account credentials — please refer to Section 5 of the fgc88 Terms & Conditions for your account security obligations.

8.Data Retention

fgc88 retains your personal information only for as long as is necessary to fulfill the purposes described in this Privacy Policy and to comply with applicable legal and regulatory retention obligations. Specific retention periods are guided by the following principles:

• Active Account Data: Personal information associated with an active fgc88 Account is retained for the duration of your Account's active status and for a minimum of five (5) years following Account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act's prescribed retention period for transaction records.
• KYC and Identity Documents: Identity verification documents are retained for a minimum of five (5) years from the date of submission or Account closure (whichever is later), as required by PAGCOR and AMLC regulations.
• Transaction Records: Financial transaction records including deposit and withdrawal histories are retained for a minimum of five (5) years in compliance with AML record-keeping requirements.
• Support Communications: Customer support records are retained for three (3) years from the date of the relevant interaction.
• Marketing Data: Where consent to marketing communications has been withdrawn, your data will be removed from active marketing lists within thirty (30) days, while a suppression record will be retained to prevent inadvertent future contact.

Upon expiry of the applicable retention period, personal data will be securely deleted, anonymized, or de-identified in a manner that permanently prevents re-identification.

9.Cookies & Tracking Technologies

The fgc88 Platform uses cookies and similar tracking technologies to provide a functional, personalized, and secure experience. A cookie is a small text file placed on your device when you visit a website. fgc88 uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for Platform functionality including authentication session management, security measures, and load balancing. These cookies cannot be disabled without severely impairing Platform usability and do not require your consent under applicable regulations.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and game settings to provide a more personalized experience. Disabling these cookies may reduce Platform functionality.
• Analytics Cookies: Collect anonymized data about how visitors use the Platform — including pages visited, time spent, and navigation patterns — to help fgc88 understand and improve user experience. Analytics processing is based on fgc88's legitimate interests.
• Fraud Prevention Cookies: Assist in detecting and preventing fraudulent access, account takeover attempts, and suspicious behavioral patterns. These cookies serve a security function and are necessary for the protection of all players.

You may manage cookie preferences through your browser settings. Note that blocking certain cookies may affect your ability to use specific features of the fgc88 Platform. Most modern browsers allow you to refuse cookies, delete existing cookies, and receive notifications when new cookies are set.

10.Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by fgc88. These rights are not absolute and may be subject to legal or regulatory limitations where applicable:

• Right to Be Informed: You have the right to be informed clearly and in plain language about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of Access: You have the right to request confirmation of whether fgc88 holds personal data about you and to receive a copy of that data in a commonly used electronic format.
• Right to Rectification: You have the right to have inaccurate or incomplete personal data corrected. You may update certain Account information directly through your Account settings; other updates require written request to fgc88 support.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where processing is unlawful. This right is subject to overriding retention obligations under PAGCOR and AML regulations.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes at any time, with absolute effect. You may also object to other processing based on legitimate interests, though fgc88 may override such objection where it has compelling legitimate grounds.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to File a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe fgc88 has processed your personal data in violation of the Data Privacy Act of 2012.

11.International Data Transfers

As an online gaming platform that uses internationally headquartered technology service providers — including cloud infrastructure and game studio partners — some of your personal data may be transferred to, stored in, or processed in jurisdictions outside the Philippines.

Where personal data is transferred internationally, fgc88 takes appropriate measures to ensure that such transfers are conducted in accordance with the Data Privacy Act of 2012 and NPC guidelines, including implementing contractual data transfer agreements that impose data protection obligations equivalent to those applicable in the Philippines. fgc88 will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without appropriate safeguards in place.

12.Children's and Minors' Privacy

The fgc88 Platform is strictly intended for individuals aged 21 years and older. fgc88 does not knowingly collect personal information from persons under the age of 21. Access to the Platform by minors is prohibited and actively prevented through mandatory KYC identity verification at the account level.

If fgc88 discovers or is informed that personal data belonging to a person under the age of 21 has been collected, we will immediately suspend the relevant Account, securely delete the personal data, and report the matter as required by applicable law. If you are a parent or guardian and believe that a minor has accessed the fgc88 Platform, please contact us immediately at [email protected].

13.Third-Party Links

The fgc88 Platform does not include links to external third-party websites for commercial purposes. Any third-party services accessible through the Platform — such as payment gateways operated by GCash, Maya, or Philippine banks — operate under their own independent privacy policies and data protection frameworks. fgc88 is not responsible for the privacy practices or content of these external services and encourages you to review the relevant privacy policies before providing personal information to any third-party service provider.

14.Changes to This Privacy Policy

fgc88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, PAGCOR regulatory requirements, or NPC guidance. Material changes — those that significantly affect your rights or how we use your personal data — will be communicated to registered players via email or prominent Platform notification at least seven (7) days before taking effect.

Minor or non-material amendments may be published on this page with an updated effective date without separate notification. The current version of this Privacy Policy will always be accessible on the fgc88 Platform. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

15.Contact & Complaints

For any questions, concerns, or formal requests regarding this Privacy Policy or fgc88's data processing practices, please contact our Data Protection Officer through the following channels:

If you are not satisfied with fgc88's response to your privacy complaint or believe that fgc88 has violated your data subject rights under the Data Privacy Act of 2012, you have the right to escalate your complaint to the National Privacy Commission of the Philippines: